Care Navigation is Healthmap’s multidisciplinary care management service that supports people between doctor visits. Care Navigators help members understand and follow their care plans, manage appointments and medications, receive education and support for self-management, and address clinical or social barriers to care. They can also connect members with appropriate resources and coordinate needed services. Care Navigation complements but does not replace the member’s providers by reinforcing the established care plan and helping members take the next steps in their care.

Care Navigators can help patients understand and manage their care plans, appointments, medications, nutrition, and other day-to-day needs. They can also help patients prepare for provider visits, follow through on recommended care, and connect with local or health plan resources to address barriers such as transportation or other social needs. The goal is to make it easier for patients to take the next steps in their care while reinforcing the treatment plan established by their providers.

No. Care Navigation complements the provider relationship rather than replacing it. Healthmap’s Care Navigators support patients between visits by reinforcing the provider’s treatment plan, helping patients understand medications and care plans, preparing for appointments, addressing barriers to care, and coordinating follow-up. Healthmap serves as an extension of the existing care team, while providers continue to guide treatment and care decisions.

People managing kidney disease, cardiac conditions, multiple chronic conditions, or social barriers to care may benefit from Care Navigation. Healthmap’s Care Navigators provide support between provider visits to help people understand and manage their care plans and address barriers that can make it harder to follow through on care.

Yes. Healthmap’s Care Navigators help identify non-clinical needs and connect people with available community or health plan resources that can help overcome barriers to care. This support is part of Healthmap’s whole-person approach, helping members address obstacles that may make it harder to follow their care plans and access needed services.