You do not have to navigate complex care alone
Managing a health condition can bring a lot of questions. Healthmap is here to help people and care partners understand what comes next, find useful resources, and feel more prepared for conversations with their care team.
Healthmap supports, but does not replace, your care team.
Your doctors and clinical team are the right source for personal medical advice. Healthmap resources are designed to help you prepare, ask informed questions, and stay connected to the care you receive. We'll work together with your doctors to help you meet your health goals.
Tools, reading, and practical guidance for better health
What you should expect
Personal Welcome
A member of our Care Navigation team will reach out to introduce Healthmap’s program and answer your questions.
Health Review
We’ll review your medical history and medications, and complete a Personal Health Assessment with you.
Practical Guidance
Learn how to manage your conditions, medications, nutrition, and other everyday health needs.
Care Support
Get help understanding and following your doctor’s instructions for appointments, procedures, and other healthcare services.
Community Connections
We’ll connect you with community services that can help with transportation, meals, financial challenges, and other everyday barriers to better health.
Visit Scheduling
We’ll help you schedule visits with your doctors so you can stay connected to care.
Language Assistance
Language support is available to help you understand your care and communicate your needs. Contact 1-800-398-9319 (TTY: 711) for any language support questions.
Ongoing Support
Call our Care Navigation team at 1-800-481-0474 (TTY: 711) Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time if you have questions or need guidance.
Your rights
Respectful Care
Be treated politely and with respect.
Clear Information
Receive information you can understand.
Program Information
Learn about Healthmap’s staff and qualifications, programs/services, and business relationships that may affect you.
Shared Decisions
Get support to make healthcare choices with your doctors.
Treatment Options
Learn about all treatment options, including Care Navigation and treatments that are not covered, and discuss your choices with your doctors.
Personal Privacy
Have your medical and personal information kept private and confidential.
Information Security
Understand who can access your information and how we keep it secure, private, and confidential.
Complaint Resolution
To file a complaint, call 1-800-398-9319 (TTY: 711) or email complaints@healthmapsolutions.com.
Your Team
If you participate in Care Navigation, know your team members’ names and how to request a different Care Navigator.
Your Choice
Opt out of Care Navigation and/or the Healthmap program at any time without penalty.
Your responsibilities
Follow Through
Follow the care plan you agree to with your doctor or, if you participate in Care Navigation, your Care Navigator.
Accurate Information
Give your doctor and, if applicable, your Care Navigator correct information.
Keep Informed
If you participate in Care Navigation, tell your doctor and Care Navigator if you decide to leave the program.
Contact Healthmap
Member Support in Mainland US
Call toll-free 1-800-481-0474 (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m. Eastern Time.
Member Support in Puerto Rico
If you live in Puerto Rico, Call toll-free 1-800-203-8703 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m. Atlantic Time.
How We Help
Call 1-800-481-0474 (TTY: 711) for more information, to reach your Care Navigation team, provide feedback, file a complaint, or opt out.
Emergencies
Dial 911 for an emergency.
Interpreter Services
If you do not speak English, call 1-800-398-9319 (TTY: 711) for free language assistance services.
Resources to support you on your care journey
Obesity and Healthy Weight Management
Building Healthy Habits With GLP-1 Medications
Cardiovascular-Kidney-Metabolic (CKM) Syndrome
What To Do After Leaving the Hospital
AAKP: Resources for People Affected by Kidney Disease
High Blood Pressure Action Plan
Eating Healthy with Kidney Disease
Kidney Cooking: A Family Recipe Book for Kidney Patients
Medication Information: SGLT2 Inhibitors
Medications for High Blood Pressure and Kidney Disease
Recipes for Patients with Diabetes and Kidney Disease (Not on Dialysis)
Rock the Crock: Renal-Friendly Slow Cooker Recipes
Healthy Eating for Kidney Disease
Healthy Eating for Prediabetes and Diabetes
Living Well on Dialysis: A Cookbook for Patients and Their Families
What is High Blood Pressure? Fact Sheet
Statins: Medications for Lowering Cholesterol
Choosing the Right Dialysis Type, Part 3: Which option will work best for me?
Choosing the Right Dialysis Type, Part 2: What do I need to know?
Choosing the Right Dialysis Type, Part 1: What are my options?
Everyday Eating: A Cookbook for Individuals on Dialysis and Their Families
NSAIDs: Medicines to Avoid with Kidney Disease
Dialysis-Friendly Recipes for Patients with Diabetes and Kidney Disease
Healthy Eating Plan for Emergencies in Puerto Rico (Plan de Alimentación Saludable para Emergencias en Puerto Rico)
Recommendations for Proper Medication Management During an Emergency (Recomendaciones para el manejo adecuado de medicamentos durante una emergencia)
Better support for every step of complex care
Healthmap brings population health management, kidney and cardiac care, technology and analytics, and care navigation together to help health plans and providers support the people they serve with greater clarity and coordination.